Event Terms & Conditions

Terms and Conditions

General

These terms and conditions apply to your:

• enrolment in a training session; or
• registration in an education session/webinar; and/or
• attendance at an event,

held by Red Wagon Workplace Solutions (Red Wagon, we, us, our). It is your responsibility to review these terms and conditions prior to attendance/registration/enrolment.

By signing up for an event, training or education session you agree to be bound by these terms and conditions. We reserve the right to amend these terms and conditions at any time and will provide the most recent version on our website. 

Payment

General: All prices are exclusive of GST, unless otherwise specified.

Payment for events and courses: Payment in full is required by the registration closing date in order to attend. Anyone that has not completed payment will not be on the registration list and may not be admitted to the course/event or receive their link to the online platform. Invoice payment terms for events and courses are 14 days from date of issue or the close of enrolment/registration, whichever is earlier.

Costs incurred by Red Wagon in processing fees: All external costs incurred by us in the processing of fees will be charged back to you. Such costs include, but are not limited to, bounced cheques fees and related bank charges. 

Your conduct at courses and events

Health & Safety: You must agree to comply with the required health and safety processes and protocols in place at the event or forum where it is conducted, including any laws or government restrictions (where not conducted online). You must not attend in-person if you have symptoms of any illness such as a high temperature, dry cough, sore throat or runny nose.

Behaviour: You are expected to behave in a professional and appropriate manner when participating in an event/course. Red Wagon reserves the right to prohibit entry of any person to an event or eject any person from a course or event based on behaviour deemed inappropriate by our staff and/or its agents and others working under its authority. You acknowledge that cameras, audio, and video recorders may not be permitted at certain venues or events and must not be used to record online courses without permission. 

Canvassing: is strictly prohibited at Red Wagon events/courses. Promotional materials may not be distributed at the venue or online classroom except by approved sponsors. If you violate this policy, you will be asked to leave. 

Registration Notice

Discounts: Red Wagon may from time to time have promotional offers, including without limitation discounted rates for ‘early bird’ registrations. Check each event registration page for available options.

Any promotional offers are exclusive and are non-transferable. Delegates are entitled to one discount per registration.

Substitutions: Should you be unable to attend, you may send a substitute in your place. Red Wagon must be notified of all substitutions prior to the commencement of the event/course.

Promotional offers and competitions

Refer to the relevant webpages for applicable promotional offers and competition terms and conditions.

Cancellation by you

Events & Training: Subject to any rights you may have under law:

• cancellations must be requested at least 30 days before the registration closing date detailed on the relevant registration page;
• refunds will not be given for a “no show” on the day;
• any costs incurred by Red Wagon in connection with the registrant’s cancellation, including third party costs and administrative fees, will be deducted from any refund provided. In certain cases, that may result in no refund being payable where you make a cancellation request.

Should a registrant be unable to attend, they may send one substitute in their place. Red Wagon must be notified of all substitutions prior to the event/training session. Refer to ‘Substitutions’ above.

Education session/Webinar:  For free events, or unless specific terms apply to the event, cancellations are not required except as a courtesy.

Cancellation by us

General:  Sometimes our courses/events are cancelled, varied, rescheduled, or postponed due to  Force Majeure,  situations which affect the facilitators/speaker, or other causes. In these terms and conditions, a “Force Majeure Event” means any of the following (whether or not foreseeable or anticipated): acts of God, terrorism, war, civil unrest, strike or labour dispute, lack of transportation, breakdown, labour or material shortage, blockade or embargo, supplier failure, epidemic or pandemic, government restriction or recommendation, legal requirement, extreme weather, earthquake, drought, fire, flood, explosion, natural disaster, and/or any other event, cause or circumstance that is beyond our reasonable control.  

We are not responsible for airline tickets, hotel costs, other tickets or payments, or any similar fee penalties or related/unrelated losses, costs and/or expenses the registrant may incur or have incurred as a result of any cancellations or changes. 

Notification: We will use reasonable endeavours to notify registrants of a cancellation, variation, rescheduling, or postponement including by sending an email to the address provided to us by the registrant. 

Sole remedy: To the extent permitted by law, any refund will be your sole remedy for a postponement or cancellation of an event/course, and Red Wagon will have no further liability to you in respect of any cancellation, variation, rescheduling or postponement for any reason. 

Limitation of Liability

To the extent permitted by law, we exclude all conditions and warranties relating to your registration for a Red Wagon event or course. Where Red Wagon’s liability cannot be excluded, such as in relation to the Consumer Guarantees under the Australian Consumer Law or other prescribed terms under legislation, to the extent permitted by law, our liability for breach is limited to the face value of the ticket purchased by you, plus any relevant booking and delivery fees. You agree that Red Wagon will not be able to perform its obligations under these terms and conditions and in relation to the programmes to the extent such performance is affected by a Force Majeure Event. To the extent permitted by law we exclude all liability for consequential loss, which includes any indirect loss, loss of profit, loss of data or loss of reputation.  

Program 

The program is confirmed at the date of publication. Red Wagon reserves the right to make changes to the program as circumstances dictate. Every effort will be made to ensure a program of equivalent standard. Should the revised program no longer meet the attendee’s expectations or requirements and they choose to cancel their registration the above “Cancellation by you” clauses will apply. 

Image release

You consent to Red Wagon, its agents and others working under its authority, to take and to have full and free use of video/photographs containing your image/ likeness taken at our events and courses. Red Wagon may only use these images for promotional, news, online/ multimedia, research and/or educational purposes by and for Red Wagon. You agree that you are not entitled to remuneration, residuals, royalties, or any other payment from Red Wagon in respect of your image/likeness or its use. You release, discharge, and hold harmless, Red Wagon and its agents from any and all claims, demands or causes of actions that you may hereafter have by reason of anything contained in the photographs or video. Should you not agree to the above image release, you must advise Red Wagon by emailing hello@redwagonsolutions.com.au

Intellectual property

Some speakers may agree to share their content or recordings (where available) with only those registered. This content is not intended for wider distribution – sharing, broadcasting and/or copying of this content is not permitted according to Australia’s intellectual property laws. Please be respectful of these speakers’ intellectual property so that we can continue to offer similar content in the future.  

Copyright

All training and course materials are owned by Red Wagon. The materials provided are not permitted to be reproduced. Recording by the delegate is not permitted.

Accessibility

It is the responsibility of the attendee to check all accessibility provisions prior to booking or enrolment and to contact Red Wagon to confirm accessibility prior to registration.