HR Support That Makes a Difference

The “people” issues in a workplace can be some of the most difficult, complex and sensitive challenges for managers to deal with in their business. Even when you have a good idea of how to tackle an issue, nothing can replace the value of talking it through with someone you can trust, someone who is impartial and can help you to understand your options and risks.

Whether you have an HR resource in-house, or it is one of the many hats you wear, Red Wagon will provide you with wise and practical HR advice. We have years of experience of guiding managers through the messiest, most complicated workplace issues, so you can feel confident that you are receiving reasoned and practical guidance from an experienced HR consultant who not just understands business, but understands your business.

Australia has the most complex workplace relations laws in the world. Fair Work forms the foundation of all workplace and employee-related activities, from the hiring process to terms and conditions of employment, workplace changes, dispute resolution and employee exits. In such a complex environment, it is no wonder that you need a guide to help you unpack your HR activities!

Engaging a seasoned HR consultant to partner with your business is a practical and efficient option that will provide you with access to the best HR tactics and strategies that will make a positive difference to your employees, your business, and you.

Straight Talking HR Advice

We are proud of the genuine relationships we have with all our customers and the community. Whether you need generalist HR consulting or an outsourced HR manager, a workplace investigator, or assistance with a bespoke HR project, we can partner with you to be an extension of your existing team.

Some of our projects include:

  • development and implementation of systems and frameworks for people processes, for example, performance appraisal processes, professional development
  • workforce planning initiatives, including position description development, succession planning frameworks, organisational redesign and restructures
  • review and amend processes within the employee lifecycle such as recruitment, probationary assessment, employee separation
  • coaching and guidance of internal HR consultants and CEOs

Choosing an outsourced HR consultant

There are a number of factors to consider when selecting an external or outsourced HR service provider.

It is important for you to spent the time to find the ideal HR partner who can meet you where your business is at now, as well as support your growth and changing needs.

You should not have to be restricted to a certain number of support hours a month, or pay for tailored documentation only to receive generic templates and advice.

We have listened to CEOs and senior leaders and have designed a strong and flexible framework upon which we can build a HR solution unique to your business requirements.

HR Projects

Have a project or a thorny issue you need support with?

Red Wagon is able to provide fixed fee support for a range of one-off projects. Alternatively, consider taking advantage of our membership plans to have expert HR and IR knowledge that is only a phone call away.

All-in-One HR Solution

HR membership plans designed for your business

With the field of human resources and people management becoming increasingly complex and bound by legislation, asking your Office Manager or Payroll person to take on HR duties attracts unnecessary risk to your business.

When your organisation crosses the official threshold of a small business and has more than 15 employees, you are considered by Fair Work to have the resources and ability to access accurate and sound HR advice.

At Red Wagon Workplace Solutions, we work with businesses of all shapes and sizes from 5 to 300+ employees. Some have an individual responsible HR administration but no designated HR Manager. Others have an HR Advisor or HR Manager but understand that they need more support, coaching or specialist skills to get the best results for the organisation and reduce their risk.

Human Resources is more than just recruitment and training. Organisations need to have the input of strategic HR and IR specialists to drive business growth and effectively respond to challenges and risks. They also need to have practical and effective HR consulting at an operational level to achieve the best outcomes for employees and the business.

It can be difficult and costly to find one individual who has the breadth and depth of skills, knowledge and experience that will truly make a positive difference to the experience of employees and help drive business outcomes.

The great news is that with Red Wagon All-in-One HR solution you gain access to specialists in different facets of HR, when you need them, without compromising on expertise.

Which HR managed service is right for you?

Red Wagon creates HR service solutions that address the unique characteristics of your organisation because we know that one-size doesn’t fit all!

We will take the time to understand your business so that the solution provided to you supports you to achieve your goals. Equally, you should have the opportunity to get to know Red Wagon, how we operate and whether we are the right fit for you.

Our Discovery Call is just that – an opportunity for us both to ask questions and assess the potential to make a powerful partnership.

Some things that we are interested in understanding are:

  • What does HR currently look like in your business?
  • Have you experienced any HR or people challenges?
  • What are the priorities or change plans in the business?
  • What support do you feel you need?
  • What is your budget?

How do the membership plans work?

Following the Discovery Call, Red Wagon will review the information you have provided and develop a framework of HR support that addresses the unique characteristics of your organisation.

Every process needs a strong framework. Starting from $119 / week (excl. GST), we have a range of offerings that can be included in your customised solution.

Additional services:

BreatheHR HRIS implementation and management (for up to 200 employees)

Resolve Complaints Management solution

ELMO HRIS implementation and management (for over 150 employees)

Quarterly compliance reviews and audit functions

Enterprise Agreement strategy and negotiation support

Protection – Assistance with Fair Work disputes

Unpack the value

Unlimited HR advice consultations: unlimited 20-minute phone consultations with one of our consultants.

Free HR policy templates: download up-to-date HR policy templates and proforma documents from our Knowledge Base.

Unlimited HR Policy Amendments: Amendments and updates to any business-as-usual HR Policies.

Unlimited HR documentation reviews: Review of any business-as-usual HR documentation including employee correspondence and provision of a written summary of key issues or mark-up changes.

Free HR checklists and guidance notes: download a range of HR resources from our Knowledge Base.

Unlimited employment contract reviews: Review employee contracts and provision of a written summary of key issues.

Termination & employee exit advice: Draft correspondence, meeting scripts and coaching.

Quarterly strategy sessions with CEO or Executive team: 90-minute strategy session to develop your HR strategy for the next quarter.

Resolve Complaints Management and triage: Implementation and management of the Whispli platform to triage and/or respond to any issues as they arise. Whispli is a secure and anonymous platform used to capture employee grievances, complaints and whistleblowing reports. This solution can be customised to your needs. Your contract for the Whispli platform is separate from the service provided by Red Wagon.

HR coaching to internal HR or Managers: Develop the HR capability of your internal team through structured HR coaching sessions with our consultants. Reasonable use applies, please speak to your consultant.

Discounts off other services: Discounts off Payroll Audits, Diagnostic Reviews, Quarterly compliance assessments.

Access to learning circles and events: Red Wagon organise a variety of networking and learning events throughout the year. Network with other leaders or keep up with your professional development.

To give you an idea of what HR functions and activities could be included in your tailored solution, take a peek at the HR solutions designed for our clients:

Education client:

  • 120 employees
  • HR-on-demand consulting as needed for performance management or other ad-hoc advice
  • Regular coaching and support to HR Manager
  • Policy review, redesign and realignment to values and business objectives
  • Termination and redundancy advice
  • Enterprise Agreement interpretation
  • Additional services: Strategic HR advice to CEO, ELMO HR Information System implementation, organisational restructure planning.

Exclusions: employee contact, payroll and basic HR administration, recruitment.

Value Perspective: The policy review for this client equated to a project cost of $24,800 + GST

Professional Services client:

  • 60 employees
  • HR-on-demand consulting as needed for performance management or other ad-hoc advice
  • Regular HR coaching and support to Office Manager
  • Policy review and redesign
  • Legislation and compliance updates

Exclusions: employee contact, payroll and HR administration.

Value Perspective: Hourly rates for ad-hoc HR consulting start from $320.00 + GST

Feedback From Our Clients

Suzanne Curyer

Chief Executive Officer
– Re-Engage Youth Services –

Even if you’re somebody like me who’s had years of experience in managing staff, I highly recommend that you use somebody like Susan to provide an objective perspective from outside of the organisation. She can provide you with information, updates and strategies to manage a modern workforce. Every organisation needs to invest in good advice, information and support from somebody like Susan.

Justin Struik

Managing Director
– Aerobond –

Red Wagon was very helpful and efficient in assisting us to resolve some challenging Human Resources issues. We are a small/ medium industry specialist and they were conscious of providing us with both legally compliant and practical solutions suitable for an SME to implement.

Start the dialogue with Red Wagon Workplace Solutions, for straight talking HR advice that makes a difference.